Refund Policy

Refund Policy - the basics

1. 48-Hour Cancellation Notice:
Clients must cancel or reschedule at least 48 hours before their scheduled appointment. Failure to do so will result in forfeiture of the deposit or a $100 cancellation fee.

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2. No-Show Policy:
Clients who do not show up to their appointment without prior notice will be charged 100% of the service cost and will be required to pay in full to rebook future appointments.

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3. Late Rescheduling Fee:
Rescheduling within 24–48 hours of the appointment will incur a $50 rescheduling fee. This fee must be paid before the new appointment can be confirmed.

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4. Deposit Non-Refundable:
All appointments require a non-refundable deposit to secure the date and time. Deposits are transferable once with proper notice but will be forfeited if the client cancels or reschedules multiple times.

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5. Medical Exceptions:
Cancellations due to medical emergencies must be accompanied by official documentation. If approved, the deposit can be transferred to a future appointment within 60 days.

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6. Arrival Grace Period:
Clients arriving more than 15 minutes late may need to reschedule and will be charged a cancellation fee. This ensures adequate time and safety for procedures.48-Hour Cancellation Notice:
Clients must cancel or reschedule at least 48 hours before their scheduled appointment. Failure to do so will result in forfeiture of the deposit or a $100 cancellation fee.

⸻

2. No-Show Policy:
Clients who do not show up to their appointment without prior notice will be charged 100% of the service cost and will be required to pay in full to rebook future appointments.

⸻

3. Late Rescheduling Fee:
Rescheduling within 24–48 hours of the appointment will incur a $50 rescheduling fee. This fee must be paid before the new appointment can be confirmed.

⸻

4. Deposit Non-Refundable:
All appointments require a non-refundable deposit to secure the date and time. Deposits are transferable once with proper notice but will be forfeited if the client cancels or reschedules multiple times.

⸻

5. Medical Exceptions:
Cancellations due to medical emergencies must be accompanied by official documentation. If approved, the deposit can be transferred to a future appointment within 60 days.

⸻

6. Arrival Grace Period:
Clients arriving more than 15 minutes late may need to reschedule and will be charged a cancellation fee. This ensures adequate time and safety for procedures.

7. Product return policy
Any unopened products (seal still intact) can be returned for a full refund with in 2 weeks of purchase